Contact Us

Customer Care

Contact Us

Need help with your Mejuri order or have a question before you shop? Our support team is here to help with clear, friendly assistance for orders, shipping, returns, exchanges, product questions, and account help.

What To Include

To help us review your request quickly, please include the most relevant details in your message.

  • Your full name and the email address used at checkout
  • Your order number, if your message is about an existing order
  • A clear description of the question or issue
  • Photos, item names, or product links when helpful for product questions
  • Your preferred resolution for return or exchange requests

How We Can Help

Mejuri support can assist with common customer questions before and after purchase.

Order Support Questions about order details, order updates, item information, or checkout-related concerns.
Shipping Support Help with shipping questions, delivery updates, and information related to your shipment.
Returns & Exchanges Support for return or exchange questions, including what details to send before next steps.
Product Questions Assistance with jewelry styles, product details, sizing questions, materials, and item selection.
Account Help Support for account access questions, customer information, and general account-related assistance.
General Support Not sure where your question fits? Send us the details and we will guide you from there.

Contact Form Note

Use the contact form on this page if available, or email us directly at [email protected]. Please avoid sending duplicate messages for the same request, as this may slow down response time.

Your Privacy

Any information you share with Mejuri support will be used only to review and respond to your customer service request. Please do not include sensitive payment details in your message.

We’re Here To Help

Thank you for reaching out to Mejuri. Whether you need help with an order, shipping question, return, exchange, product detail, or account issue, our team will review your message and respond as soon as possible during support hours.