Order Processing Time

After your order is placed, Mejuri begins processing your order details, item availability, payment confirmation, and shipping preparation.

• Order processing time: 1–3 days
• Processing takes place before the order is shipped.
• Processing may take longer during high-volume periods, holidays, or when additional order review is needed.

Estimated Delivery Time

Once your order has shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on the destination, delivery route, weather, local handling, and other conditions outside normal store processing.

Estimated delivery times are provided for planning purposes and do not create a guaranteed delivery date.

Shipping Destinations

Mejuri offers Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to order review, delivery availability, and applicable restrictions.

If we are unable to ship to the address provided, our customer service team will contact you using the order information available.

Shipping Rates

Standard shipping is free worldwide. Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by us. Customers are not responsible for customs duties, import taxes, brokerage fees, or other government charges related to this shipping service.

Tracking Information

After your order ships, tracking information will be updated within 1–3 days. Tracking updates may take time to appear after shipment while the package is scanned and processed.

• Tracking may not show movement immediately after shipment.
• Some tracking updates may be delayed by local delivery scans.
• If tracking has not updated after the expected window, contact us for help.

Wrong Address

Please review your shipping address carefully before placing an order. Mejuri is not responsible for delays caused by incomplete, incorrect, or outdated address information provided at checkout.

If you notice an address error, contact us as soon as possible at [email protected]. We will do our best to assist, but address changes may not be possible after processing or shipment begins.

Customs, Duties & Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in Mejuri’s Free Worldwide Shipping service.

If customs duties, import taxes, brokerage fees, or other government charges apply to your shipment, they will be covered by us. Customers should not be charged separately for these fees as part of our Free Worldwide Shipping service.

Lost, Delayed Or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Mejuri customer service so we can review the issue and provide next steps.

• Your order number
• The email address used at checkout
• Your shipping address
• Tracking details, if available
• Photos of damaged items or packaging, if applicable

Delivery Delays

Delivery delays may happen due to weather, high shipping volume, local delivery conditions, address issues, customs processing, or other circumstances outside standard store processing.

If your order is delayed beyond the expected delivery window, email us with your order number and tracking information so we can help review the status.

Order Support

For shipping questions, delivery concerns, tracking help, or address issues, contact Mejuri customer service at [email protected].

Please include your order number and the email address used at checkout so we can assist you more quickly.