Returns & Exchanges
Return Policy
Mejuri offers 30 Days Free Returns on eligible items. Please review the details below before sending anything back, and contact our customer service team first so we can provide the correct return instructions and return details.
30 Days Free Returns
We want your Mejuri order to feel right. If your item is eligible, you may request a return within 30 days of receiving your order.
To begin any return, email [email protected] before shipping your item back. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
Items must meet the following conditions to be eligible for return:
- The return request is made within 30 days of receiving the order.
- The item is unused, unworn, clean, and in its original condition.
- The item is returned with original packaging, tags, boxes, pouches, certificates, or included accessories when applicable.
- The item is not marked final sale or otherwise listed as non-returnable at the time of purchase.
- The return has been approved through customer service before the item is sent back.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items that have been worn, used, altered, damaged, or cleaned after delivery.
- Items missing original packaging, tags, certificates, or included accessories.
- Items marked final sale, clearance final sale, or non-returnable at checkout.
- Gift cards, digital products, or promotional items that are not eligible for return.
- Returns sent without first receiving customer-service return instructions.
How To Start A Return
Please do not send any return before contacting us. We do not display a fixed return address because return details may vary by order.
Return Shipping Cost
Mejuri offers 30 Days Free Returns for eligible approved returns. To make sure your return is processed correctly, you must contact customer service first and follow the return instructions we provide.
Returns sent to the wrong location, sent without approval, or shipped without following the provided instructions may be delayed, rejected, or not accepted.
Refund Process
Once your returned item is received and inspected, we will review its condition and confirm whether it meets the return requirements.
Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will be issued to the original payment method when possible.
Your bank, card provider, or payment service may require additional time to post the refund to your account.
Exchanges
If you would like to exchange an item, please contact us first at [email protected].
Exchanges depend on item eligibility and availability. If an exchange cannot be completed, our team will guide you through the available return or refund options for eligible items.
Damaged Or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible.
- Your order number
- A description of the issue
- Clear photos of the item, packaging, and any visible damage
- The email address used at checkout
We will review the details and provide next steps.
Final Sale Rules
Items marked final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return or exchange unless required by applicable law.
If you are unsure whether your item qualifies, contact us before sending it back.
Contact Us
For return questions, exchange help, damaged or wrong item support, or return instructions, please email Mejuri customer service at [email protected].
Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
